Last updated: March 5, 2026

MetroKart operates this website and online store, including all related information, content, features, tools, products, and services, in order to provide customers with a convenient and secure online shopping experience (the “Services”). MetroKart is powered by Shopify, which allows us to host and manage our online store and deliver our services efficiently.

This Privacy Policy describes how we collect, use, process, and share your personal information when you visit our website, place an order, create an account, communicate with us, or otherwise interact with the Services.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

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Personal Information We Collect or Process

When we refer to “personal information,” we mean any information that identifies you or can reasonably be linked to you as an individual. Personal information does not include data that has been anonymized or aggregated so that it cannot be used to identify you.

Depending on how you interact with our Services, we may collect the following types of personal information:

Contact Information

This includes information such as your full name, email address, phone number, billing address, and shipping address that you provide when creating an account or placing an order.

Payment Information

When you make a purchase through our website, payment information such as credit card details, debit card information, payment method, billing information, and transaction details may be collected. Payment processing is securely handled by trusted third-party payment providers.

Account Information

If you create an account on our website, we may collect information such as your username, password, preferences, saved addresses, and account settings.

Transaction Information

We collect details about the products you view, add to your cart, purchase, return, or exchange. This may also include order history and transaction records.

Communication Information

If you contact us through email, chat, or customer support, we may collect the information you share in your communication so that we can respond to your request and provide support.

Device and Technical Information

When you visit our website, certain information about your device may be collected automatically. This may include your IP address, browser type, device type, operating system, and internet connection details.

Usage Information

We may collect information about how you interact with our website, including pages viewed, links clicked, time spent on pages, and navigation behavior.

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Sources of Personal Information

We may collect personal information from several sources, including:

Directly from you:
When you create an account, place an order, subscribe to emails, or contact us for support.

Automatically through our website:
Information collected through cookies, analytics tools, and similar technologies when you browse our website.

From service providers:
Third-party providers who help us operate our website, process payments, and deliver products may collect or process certain information on our behalf.

From partners or third parties:
In some cases we may receive information from marketing partners or analytics providers to improve our services and advertising efforts.

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How We Use Your Personal Information

We use your personal information for several important purposes related to operating and improving our services.

Providing and Improving Our Services

Your information allows us to process orders, manage customer accounts, arrange shipping, process payments, and provide customer support. It also helps us improve the functionality and performance of our website.

Personalizing Your Shopping Experience

We may use your information to remember your preferences, recommend products based on your interests, and create a more personalized shopping experience.

Marketing and Promotions

We may send promotional emails, updates about new products, offers, or special promotions. You can unsubscribe from these communications at any time by using the unsubscribe link in our emails.

Security and Fraud Prevention

We use certain information to detect and prevent fraudulent transactions, protect customer accounts, and maintain the security of our website and services.

Communication with Customers

Your information may be used to communicate with you regarding orders, shipping updates, account notifications, or responses to your inquiries.

Legal Compliance

In certain cases, we may use or disclose personal information when required to comply with legal obligations, enforce our policies, or protect our rights and services.

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How We Share Personal Information

In certain situations, we may share your personal information with trusted third parties to help operate our business and deliver our services.

Service Providers

We may share information with vendors who assist us with website hosting, payment processing, analytics, customer support, shipping, and order fulfillment.

Platform Provider

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell products and manage transactions.

Marketing and Advertising Partners

We may work with advertising partners to show relevant advertisements or promotions based on your activity on our website.

Legal and Business Transfers

Your information may also be shared if required by law, in response to legal requests, or in connection with a business transaction such as a merger or acquisition.

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Third-Party Websites and Links

Our website may contain links to external websites or services that are operated by third parties. If you choose to visit these websites, please note that we are not responsible for their privacy practices or policies. We recommend reviewing the privacy policies of any third-party websites before providing personal information.

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Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without parental consent, we will take appropriate steps to delete that information.

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Security and Data Retention

We take reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted through the internet.

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including providing services, complying with legal obligations, resolving disputes, and enforcing our agreements.

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Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• The right to request access to your personal data

• The right to request correction of inaccurate information

• The right to request deletion of your data

• The right to receive a copy of your data in a portable format

• The right to opt out of marketing communications

If you would like to exercise any of these rights, you may contact us using the contact information provided below.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, the updated policy will be posted on this page with a revised “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you may contact us using the following details:

MetroKart

Email: metrokart.sales@gmail.com

MetroKart
India